Terms of service

General terms and conditions

 

These General Terms and Conditions (hereinafter: GTC) document contains the terms of use of the purchaser in the online store (hereinafter: Webshop) operated by the Service Provider on the website www.superz.hu and www.superz.eu, as well as the conditions of use of the user (hereinafter: User) entering the website, as well as the conditions of purchase and conclusion of the contract in the Webshop operated by the Service Provider, as well as the conditions of the legal relationship established on the basis of the conclusion of the contract.

The following rules specified in these GTC do not apply to other websites accessed through the www.superz.hu and www.superz.eu websites, regardless of their nature, the service they provide or the identity of the operator. Furthermore, the scope of these GTC covers all commercial transactions within the territory of Hungary between the Parties defined in this Agreement.

Contracts concluded under these GTC are not filed, they are concluded exclusively in electronic form, do not constitute written contracts, are written in Hungarian. In case of any questions related to the operation, ordering and delivery process of the Webshop, we are at your disposal at the contact details provided.

Service Provider does not submit to any code of conduct.

  1. Data of the Service Provider: 

Name of service provider: Superz Perfume Kft.  (H-1055 Budapest, Kossuth Lajos tér 13-15 3/2A ) 
The seat of the service provider is: (H-1055 Budapest, Kossuth Lajos tér 13-15 3/2A) 

Contact details of the service provider, regularly used e-mail address for contacting users:  info@superz.hu

Main office, postal address: (H-1055 Budapest, Kossuth Lajos tér 13-15 3/2A) 
Customer service contact: info@superz.hu

 

Tax number: 27429211-2-41
Name of registering authority: Registration Court of the Budapest Area Tribunal

 

The language of the Treaty is Hungarian.

Name, registered office and e-mail address of the hosting provider: Shopify Inc. 50 Elgin Str. 8th floor Ottawa, Ontario K281L4 Canada. support@shopify.com

 

GENERAL provisions

 

  • Issues not regulated in these GTC and the interpretation of these GTC are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (hereinafter: the Civil Code) and electronic commerce services, Act CVIII of 2001 on Certain Issues of Information Society Services (hereinafter: the Elker Act), and the relevant provisions of Government Decree 45/2014 (II. 26) on the detailed rules of contracts between a consumer and a business. The mandatory provisions of the relevant legislation shall apply to the parties without any special clause.
  • These GTC shall remain in force from the 8th day of June 2019 and shall remain in force until revocation. The Service Provider reserves the right to unilaterally amend the GTC. The Service Provider shall inform the User(s) in the system message displayed at the time of the login. By using this website(s), you agree that all regulations relating to the use of the website(s) are automatically applicable to him.
  • The User, if he enters the Webshop website operated by the Service Provider or reads its contents in any way — even if he is not a registered user of the Webshop, he recognises the terms of the GTC to be bound. If the User does not accept the terms, he is not entitled to view the contents of the Webshop.
  • Only a certain part of the Webshop's services is available to all Users without registration. Purchases in the Webshop are possible with an order placed electronically in the manner specified in these GTC, which, however, is subject to registration.
  • The Service Provider reserves all rights in respect of the Webshop website, any details thereof and the content displayed on it, as well as the distribution of the website. It is forbidden to download, store, process and sell content appearing in the Webshop or any details thereof without the written consent of the Service Provider.
  • The website on which the link to the Webshop operated by the Service Provider is placed shall not give the impression that the Service Provider proposes, supports the use or purchase of the service or product offered or distributed on that website. The link website may not contain false information about the Webshop operated by the Service Provider and the legal relationship between the Service Provider and the link website. The Service Provider acts against the application of any link to it that harms the reputation and interests of the Webshop operated by the Service Provider.

 

  • Copyrights of all content (text, articles, product information, information, present GTC, etc., diagrams, images, other information or data) on the Webshop website operated by the Service Provider, unless otherwise specified, are entitled to the Service Provider without spatial and temporal limitation. In particular, it is forbidden to use the content downloaded from the Webshop website operated by the Service Provider for purposes other than the purchase in the Webshop, rework or copy them, or to engage in other similar activities. In the event of infringement of copyright and other rights or breach of this Agreement, the Service Provider shall initiate immediate legal proceedings against the infringer.

 

  • Service Provider reserves the right to initiate proceedings before courts and other authorities against any person who commits an infringement by using the Webshop operated by it or attempting to commit the infringement. The Service Provider shall not be held liable for any infringement committed by a third party at the expense of a User.

 

  • In the event of any violation related to the use of the website or the website, or any breach of interest to the Service Provider, the Service Provider is entitled to suspend the User's registration with immediate effect, and to cancel its personal and other data and registration. However, the data may continue to be processed for the purposes of infringement or infringement proceedings. The Service Provider is not obliged to notify the User about the steps related to the suspension of registration, the user's personal and other data or registration.

 

  1. Scope of products and services
  • Products displayed in the Webshop can only be ordered online. The prices shown for the products are in HUF and include the statutory sales tax, but do not include the cost of delivery. No special packaging costs will be charged.
  • In the Webshop Service Provider indicates in detail the name, description of the product, and displays a photo of the products. The images displayed on the product data sheet may differ from real ones and may be shown as illustrations. We are not responsible for any disparity due to the image displayed in the Webshop and the actual appearance of the product.
  • The Service Provider reserves the right to change the prices of products that can be ordered from the website by the Service Provider that the change will take effect at the same time as it appears on the website. The change does not adversely affect the purchase price of the products already ordered.
  • In the event of an incorrect price, the Service Provider cannot accept the order (the User's offer) at the defective price and is not obliged to sell the product at a defective price. In the event of an offer at an incorrect price, no contract is concluded between the User and the Service Provider. If the User makes an offer at an incorrect price, the system sends an automatic confirmation, but this does not constitute the acceptance of the offer by the Service Provider. In the event of an offer at an incorrect price (order), the Service Provider's employee draws the User's attention to the correct price and may offer to conclude a contract at the correct price. The User is not obliged to offer and enter into a contract instead of the incorrect price at the correct price communicated by the Service Provider's representative. In this case, no contract will be concluded between the parties.
  • If a discount price is introduced, the Service Provider shall fully inform Users about the action and its exact duration.
  1.      
    Order/purchase process 
  • Ordering in the Webshop is only possible for registered Users. Natural and legal entities are eligible to register. User logs in to the Webshop after registering, after which they can start shopping. Service Provider draws the User's attention to the fact that by placing the product to be purchased in the Webshop “Add to Cart” and clicking on the “Order” button, a payment obligation arises for the User.
  • Buyer, if you want to register, you can click on the Register menu item by completing the registration interface, and then clicking on the “Register” button at the bottom of the Website. In the registration interface, the following data must be provided to the Service Provider:

- Surname

- First name

- Notification phone number

- E-mail address

- Password

- Password again

- Billing information (billing name, country, address data)

 

  • Users can also subscribe to the Service Provider's newsletter by checking the check box on this interface. Subscribing to the newsletter is voluntary. In case of subscribing, the User expressly agrees that information and expressly advertising content will be transmitted to the email address provided by the Service Provider at intervals specified by the Service Provider.

The User may unsubscribe from the newsletter at any time by clicking on the “Unsubscribe” menu item created on the website for this purpose or by clicking on the “Unsubscribe” link at the end of each newsletter.

  • In order to submit the registration, the User must accept the present GTC and the information contained on the privacy page by selecting the checkbox on this interface.
  • The Service Provider informs the User about the success of registration by e-mail, in which the User can review the data provided by him during registration using a summary interface.
  • After the successful registration, the User will enter the Web Store by entering his / her login details (e-mail address, password) under the "Login" menu item at the top of the website. The User has the option to save the website's login and do not have to log in the next time. You can do this by selecting “I stay logged in”.
  • User is entitled to cancel their registration at any time by sending a message sent to info@superz.hu. After receiving the message, the Service Provider is obliged to ensure that the registration is canceled without delay. User's user data will be removed from the system immediately after deletion; however, this does not affect the retention of data and documents relating to orders already placed, and does not result in the deletion of such data. After removal, there is no way to restore the data anymore.
  • The User is solely responsible for keeping the user access data (in particular the password) confidential. If the User becomes aware that the password provided during registration may have been obtained by an unauthorized third party, he is obliged to change his password without delay, and if it is suspected that the third party misuses the password in any way, notify the Service Provider at the same time.
  • User agrees to update the personal information provided during registration as necessary to ensure that it is timely, complete and accurate.
  • User sets the number of items and products to be purchased.
  • User places the selected products in their basket. User can view the contents of the basket at any time by clicking on the “view” icon.
  • If the User wishes to add additional products to the basket, he selects the “Continue shopping” button. If you do not want to purchase an additional product, check the number of items you want to purchase. You can delete the contents of the basket by clicking on the “Delete - X” icon. After the quantity is finalized, the contents of the cart will be updated automatically. If this does not happen, you will click on the “update/update basket” icon User. If the User has selected the product(s) to be purchased, he / she can purchase the product(s) by clicking on the "go to checkout" icon.
  • User selects the shipping address and then the accept/delivery/payment method, the types of which are as follows:
  • Payment methods
  • Cash on delivery (cash payment by courier): If you want to settle the value of the order upon receipt of the package, select the “Receipt” payment method. In the case of a cash on delivery method, the webshop may charge handling costs, which will inform the User during the delivery of the order on the website.
  • OTP Simple (MasterCard, Visa, American Express): If you want to settle the value of the order at the time of the order, select the “OTP Simple” payment method.
  • Barion Payments: Online bank card payments are made through Barion's system. The bank card data will not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.
  • PayPal: If you want to settle the value of the order at the time of the order, select the payment method “PayPal”.
  • The Webshop offers a discounted purchase option in the form of a coupon for certain periods or occasions of its choice. In the case of such promotions, it is also possible to pay the purchase price of the product in part or in full by entering the coupon data on the Internet interface. The coupon code must be entered in the appropriate field at the time of its validity and in accordance with its terms of use at the time of payment, when ordering. Only one coupon can be redeemed for one order, coupons cannot be combined. Other details of the terms of use of coupons are included in the terms of the current coupon deal.
  • Recept/Shipping Methods:
  • Delivery by courier service: In case of delivery by courier service - if the selected product(s) are in stock / warehouse - the User can choose the delivery time during the order. In other cases, you will be notified of the date or expected date of delivery by email or telephone. In case of delivery method of delivery by courier service, the webshop may charge handling costs, which will inform the User during the delivery of the order on the website.
  • Delivery to take-over point: The webshop delivers the package containing the product(s) to a GLS parcel. If the user chooses this delivery method, he has the option to select the nearest GLS parcel point using a map, and then mark which GLS parcel point he is requesting delivery to. In case of delivery method of delivery to the point of delivery, the webshop may charge handling costs, which will inform the User during the delivery of the order on the website.
  • Personal receipt: There is no possibility of personal receipt of the ordered products.
  • In order to facilitate subsequent proof, the User is obliged to check the quality of the package at the time of delivery, the number of the product(s) in case of personal receipt, and to sign the receipt. In case of damaged packaging, the defect(s) shall be recorded on the spot in a report. The integrity of the product(s) shall also be checked at the time of receipt, and in the event of a shortage of quantity or damaged product(s), it is appropriate to record the deficit or defect(s) on the spot. In order to accept a complaint for quantitative or injury, it is advisable to take a video of the opening of the package, which clearly shows that the package was unopened at the time of recording, and the recording captures the entire contents of the package uncut
  • If the package containing the product(s) fails during delivery, the supplier shall leave a notice of the fact that the supplier will leave a notice and attempt to reschedit the package not more than once. Delivery takes place between 8-17 hours per working day. The buyer is obliged to provide a delivery address where it is available in the delivery interval.
  • In addition to the general delivery rules described in these GTC, when ordering in the webshop for certain products, certain delivery terms, discounts and costs may differ as follows:
  • In the event of an error or deficiency in the Webshop in the products or prices, Service Provider reserves the right to make a correction. In this case, we will immediately inform the buyer of the new data after the error is detected or modified. The User may then confirm the order one more time or the possibility of any party to withdraw from the contract.
  • The total amount to be paid includes all costs based on the order summary and confirmation letter. The invoice, the notice on the right of withdrawal and the guarantee letter are included in the package. The User should examine the package in front of the courier in his own interests and request a record in the event of any damage(s) detected on the product(s) on the packaging, and in case of damage, he is not obliged to receive the package. Packages are delivered on working days in the period from 8 to 17 hours.


    • products which, by their nature, cannot be returned for reasons of hygiene or health;
    • for products already broken after acceptance

there is no possibility to exercise unjustified withdrawal.

 

  • After entering the data, the User can send his order by clicking on the “order” button, but before that he can check the data provided again or send a comment on his order or send us any other requests regarding the order by e-mail.
  • Correction of data entry errors: In any case, the user can return to the previous phase before closing the order process, where he can correct the entered data.
  • User will receive a confirmation by e-mail after sending the order. If this confirmation does not arrive to the User within a reasonable time limit depending on the nature of the service, but within 48 hours at the latest, User shall be exempted from the offer requirement or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or User when it becomes available to it. The Service Provider excludes the liability for confirmation if the confirmation does not arrive on time because User entered the wrong email address during registration, or because of the saturation of the storage space associated with his account, is unable to receive a message.
  • The Service Provider will return the arrival of the order sent by the User (offer for concluding a contract) to the User via a confirmation e-mail within 48 hours at the latest, which confirmation e-mail contains the data provided by the User during the order, the order ID and the order date, the bank account number of the Service Provider, the name of the ordered Service and the fee for the Service. This confirmation email only informs the User that his order has been received at the Service Provider. 
  • Establishment of the Treaty The contract is concluded with the receipt of a confirmation containing a specific date from the distributor. In addition to the automatic confirmation e-mail, the Service Provider will send an e-mail (separate acceptance e-mail) to the User within 48 hours, accepting the User's offer, including a specific date regarding the delivery and thus the Service Provider's acceptance of the offer will be generated upon receipt of a separate email and not upon receipt of an email automatically confirming your order within 48 hours.
  • The contract between the parties after completing the order in full and verifying the entered data is concluded as follows:
  • In case of delivery:
  • Upon receipt of a special informative e-mail sent by the Webshop, in which the User informs the User about the delivery of the package to the courier service, the expected date of delivery or receipt. The e-mail sent to the Webshop User during this phase is not an automatic confirmation email sent to the order. The latter merely informs the User that the order has been received in the Webshop.

  1. PROCESSING AND EXECUTION OF ORDERS
  • Orders are processed during opening hours. In addition to the dates indicated as processing the order, it is possible to place the order, if it is done after the end of working hours, the following day.
  • General delivery deadline, within 5 working days of confirmation. If the Service Provider and User have not agreed on the date of execution, the Service Provider User's request within a specified time or time period, in the absence of a request, no later than thirty days after the receipt of the order to the Service Provider shall be obliged to comply with the contract fulfillment.
  • If the Service Provider fails to fulfil its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and the amount paid by the User without delay, but not later than thirty days reimburse. Compliance with this obligation does not exempt Service Provider from other consequences of a breach of contract.
  • The essential properties and characteristics of the products offered in the Webshop can be found from the information page of the specific products. The product information on the Webshop's website has been placed in good faith, but they are intended solely for informational purposes. If you have any questions about the goods before buying, please feel free to contact our customer service at the GTC 1. Service Provider Details in the contact details section. If the product to be ordered is not available at the time of placing the order, or the purchase of the product and the fulfillment of the order is not possible within thirty days, the Service Provider reserves the right not to accept the ordering of the goods, in this case no contract is concluded, of which the User is notified. Any payment, which may have been made earlier, shall be refunded to the User without delay by the Service Provider. If the order concerns more than one of these products, and for one of these products it is not possible to obtain and fulfill within thirty days by the Service Provider, partly fulfillment shall take place only after consultation with the User.
  1. Right of withdrawal
  • Pursuant to Directive 2011/83 / EU of the European Parliament and of the Council and Government Decree 45/2014 (II.26) on the detailed rules for contracts between consumers and businesses within 14 calendar days from the receipt of the ordered product, the user may withdraw from the contract without giving reasons and return the ordered product. In the absence of this notice, the User is entitled to exercise his right of withdrawal until 1 year has elapsed.
  • The period for exercising the right of withdrawal shall expire 14 days from the date on which the User or a third party designated by him other than the carrier receives the product.
  • The deadline related to the exercise of the User's right of withdrawal set forth in clause 6.2 does not affect the User's right to exercise the right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.
  • The cost of returning the product must be borne by the User, and the company does not undertake to bear this cost.
  • In case of exercising the right of withdrawal, the User shall not incur any costs other than the cost of returning the product, however, the Service Provider may demand compensation for material damage resulting from improper use or in excess of what is absolutely necessary for testing. However, if a contract for the provision of a service is concluded between the User and the Service Provider and the User exercises his right of termination after the commencement of performance, he shall be obliged to reimburse the reasonable costs of the Service Provider during the settlement.
  • The User shall not be entitled to the right of withdrawal in the case of a non-prefabricated product which was produced under the instructions of the consumer or at the express request of the consumer, or in the case of a product clearly tailored to the consumer.
  • The consumer is also not allowed to exercise his right of withdrawal
  1. In the case of a contract for the provision of services, after the performance of the service as a whole, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that the right to terminate after the performance of the service as a whole lose;
  2. In respect of a product or service the price or fee of which cannot be controlled by the financial market is subject to possible fluctuations even within the time limit for the exercise of the right of withdrawal;
  3. in respect of a product perishable or short-term preserving its quality;
  4. In respect of products in sealed packaging which cannot be returned after opening after delivery for health or hygiene reasons;
  5. In respect of a product which, by its nature, is inextricably mixed with other products after delivery;
  6. In respect of an alcoholic beverage the actual value of which is dependent on market fluctuations which cannot be controlled by the undertaking, the price of which was agreed upon by the parties at the time of conclusion of the contract, but the performance of the contract is limited to the thirtieth following the conclusion of the contract. takes place after the day;
  7. In the case of contracts for which the undertaking, at the express request of the consumer, calls the consumer to carry out urgent repair or maintenance work;
  8. In respect of the sale of sound or video recordings in sealed packaging and copies of computer software, if, after delivery, the consumer has opened the packaging;
  9. For newspapers, journals and periodicals, except for subscription contracts;
  10. In the case of contracts concluded at public auction;
  11. In the case of contracts for the provision of accommodation, transport, rental of cars, catering or contracts for services relating to leisure activities other than residential services, where a date or time limit for performance specified in the contract is specified;
  12. With regard to the digital data content provided on non-tangible media, where the undertaking started the performance with the express prior consent of the consumer, and the consumer has, at the same time, declared acknowledgement that, after the commencement of performance, it loses right of withdrawal.

 

  • The Service Provider shall refund the amount paid for the purchased product, including the cost of delivery of the product, to the User immediately, but no later than within 14 days of becoming aware of the withdrawal, in accordance with the above legislation (except for the additional costs incurred due to the fact that the User has chosen a mode of transport other than the cheapest standard mode of transport offered by the Service Provider).
  • The Service Provider uses the same payment method as used in the original transaction during the refund, unless the User gives express consent to the use of another payment method; as a result of the application of this method of refund, the User shall not have any additional costs burdened. Service Provider declares that the User considers the User's express consent if the User specifies a bank account number which he has provided with a financial institution as the method of repayment of the amount paid as consideration for the purchased product.
  • The Service Provider may withhold the refund until the User has returned the product to it or the User has not verified that it has returned: the earlier date of the two must be considered.
  • The User is obliged to return the product to the Service Provider without undue delay, but no later than within 14 days of sending the notice of withdrawal to the Service Provider. Service Provider declares that when exercising the User's right of withdrawal, the product will only be returned in its original packaging and in its original state
  • User shall comply with the deadline if they return or transfer the product (s) to the Service Provider before the expiry of the 14-day period.
  • When selling several products, if each product is shipped at a different time, the User may live within 14 days of receipt of the last delivered item or, in the case of several lots or pieces, within 14 days of receipt of the last delivered item or piece right of withdrawal.
  • The user shall be liable for depreciation in the goods only if it is due to treatment other than that required to determine the nature, characteristics and functioning of the goods. If the above is proved, the Service Provider may demand reimbursement of the depreciation provided for in this point.
  • If the User wishes to avail himself of his right of withdrawal, he may indicate it on one of the contact details of the Service Provider in writing (either by means of the data sheet attached to these GTC) or by phone. When signing by mail in writing, we take into account the date of delivery to the post office, and when signing by telephone, the telephone signal is taken into account. Service Provider accepts signal as recommended consignments and parcel signals in case of postal signal. You can return the ordered product to the User Service Provider by mail or by courier service.
  • Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business is available here.
  • Directive 2011/83/EU of the European Parliament and of the Council is available here.
  • You can also contact the Service Provider by using the contact details contained in these GTC with other complaints.
  • In order to exercise his right of withdrawal, the User may also use the template of the withdrawal declaration annexed to these GTC, which must have the following minimum data content in accordance with the law:

 

Model withdrawal declaration

 

Consignee:

 

I, the undersigned, declare that I exercise my right of withdrawal in respect of a contract for the sale of the following goods or for the provision of the following services:4

 

Date of conclusion of contract /date of receipt:

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s): (only in case of a declaration made on paper)

Order number:

Bank account number:

Dated:

 

  • The right of withdrawal is not granted to a User who acts in the field of his profession, independent occupation or business.

 

Please attach the following document to the returned package:

Return Form

  1. Guarantee
  • In case of warranty, the Service Provider is obliged to correct the defective performance in accordance with the conditions laid down in the legal statement or statutory which generates the warranty. The warranty does not affect the User's legal rights (such as asset warranty). The Service Provider shall be exempted from the warranty obligation if it proves that the cause of the failure arose after completion.
  • New durable consumer goods listed in Annex 1 to Government Decree 151/2003 (IX. 22) on the mandatory warranty for certain durable consumer goods sold under a contract concluded with a consumer are covered by a warranty obligation for a period of one year. The warranty claim is enforceable within the warranty deadline, failure to comply with the deadline entails loss of rights.
  • You can enforce the consumer's warranty right with the warranty card received at the time of purchase, or, failing that, by a document confirming the purchase (conclusion of a contract).

 

  1. Warranty
  • The Service Provider performs incorrectly if the service does not meet the quality requirements laid down in the contract or legislation at the time of performance.
  • The Service Provider shall be exempted from its warranty obligations if the User knew the error at the time of the conclusion of the contract or had to know the error at the time of conclusion of the contract.
  • The Service Provider is liable to warranty for defective performance. The User's warranty claim for supplies expires within two years from the date of performance, and the warranty claim of other Users who do not qualify as consumers expires within one year from the date of performance. If the subject of the contract with the User is a used thing, the limitation period is one year. The User may assert its asset warranty rights as an objection to the claim arising from the same contract even if the warranty claim has lapsed.
  • Based on the warranty requirement of the User, at the choice of the User:

 

  • may require repair or replacement unless
  1. the fulfilment of the chosen asset guarantee right is impossible,
  2. or would result in a disproportionate additional cost to the Service Provider compared to fulfilling another asset warranty claim, taking into account the value of the service in a flawless condition, the weight of the breach, caused by the fulfilment of the asset guarantee right to the holder violation of interest;
  • either require proportionate delivery of the remuneration, correct the error at the expense of the Service Provider itself or correct it with another, or withdraw from the contract, except for the insignificant error, if the Service Provider has not undertaken the correction or replacement, the correction or the within the time limit corresponding to its replacement obligation, in sparing the interests of the User, the User's interest in the repair or replacement has ceased.
  • The User may switch from the selected asset warranty right to another. The Service Provider is obliged to pay the costs caused by the transition, unless the Service Provider has given the reason for the transition, or the transition was otherwise justified.
  • After discovering the error, the User shall communicate the error to the Service Provider without delay. In the case of a user, the error communicated within two months of the detection of the error shall be deemed to be communicated without delay. The User shall be liable for any damage resulting from the delay in the communication.
  • Costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider. However, if the failure to comply with the maintenance obligation of the User may be involved in the failure of the thing, the User shall bear the costs incurred by fulfilling the warranty obligation in proportion to their contribution, if he has knowledge of the maintenance of the thing, or if the Service Provider has fulfilled its obligation to provide information in this respect.

 

  • You can enforce the consumer's warranty right if he can justify the conclusion of the contract. If the Service Provider disputes the fact of the conclusion of the contract, the User shall be warned about the possibilities of complaining.
  1. Product Warranty
  • The provisions of this point apply only to consumer contracts.
  • In the event of a defect in the product sold by the Service Provider to the User, the User may demand from the manufacturer (the manufacturer and distributor of the product is considered to be a manufacturer) to correct the defect of the product or - if the correction is not possible within the appropriate time limit, without prejudice to the interests of the Consumer, product should be replaced. The manufacturer shall be liable for a period of two years from the date on which the product concerned has been placed on the market. The expiry of this period entails a loss of rights.
  • The product is defective if it does not meet the quality requirements in force when the product is placed on the market by the manufacturer or does not possess the characteristics specified in the description given by the manufacturer.
  • The manufacturer shall be exempted from the product warranty obligation if he proves that:
  • the product has not been manufactured or marketed in the course of its business or independent occupation;
  • at the time the product was placed on the market, the defect was not recognizable according to the state of science and technology; or
  • the defect of the product was caused by the application of a law or a mandatory regulatory requirement.
  • In the case of replacement, the manufacturer shall bear the warranty obligation for the replaced product and, in the case of correction, the part of the product affected by repair.
  • The User shall communicate the error to the manufacturer without delay after the detection of the error. An error notified within two months of the discovery of the defect shall be deemed to have been communicated without delay. The consumer shall be liable for damages resulting from delays in communication.

  1. Procedure to be followed in case of warranty claim 
  • In the contract between the User and the Service Provider, the agreement of the parties shall not deviate from the provisions of the regulation to the detriment of the consumer.
  • The User is obliged to prove the conclusion of the contract (by invoice or even only receipt).
  • The Service Provider is obliged to record a record of the warranty or warranty claim declared by the User.
  • A copy of the report shall be made available to the User without delay and in a verifiable manner.
  • If the Service Provider cannot declare about the fulfilment of the User's warranty or warranty claim at the time of its notification, the reason for refusal of the claim and the possibility of applying to the conciliation body within five working days shall be obliged within five working days in a verifiable manner notify the User.
  • The Service Provider shall keep the minutes for three years from the date of its inclusion and present it at the request of the audit authority.
  • The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days.
  1.         
    Miscellaneous stipulations 
  • The Service Provider is entitled to use a contributor to fulfil its obligation. You are fully responsible for this unlawful conduct, as if you had committed the unlawful conduct yourself.
  • If any part of these GTC becomes void, unlawful or unenforceable, it shall not affect the validity, legality or enforceability of the remaining parts.
  • If the Service Provider does not exercise its right under these GTC, the failure to exercise the right shall not be considered a waiver of the right. Any waiver of any right is valid only in the case of an explicit written statement. The fact that the Service Provider does not strictly adhere to any substantive condition or stipulation of this GTC on one occasion does not mean that it waits to insist on the strict observance of that condition or clause at a later stage.
  • Service Provider and User are trying to settle their disputes peacefully.

  1. Limitation of Liability 
  • Buying on the website of the Service Provider presupposes the knowledge and acceptance of the possibilities and limitations of the Internet on the part of the User, with particular regard to technical performance and possible errors.
  • In respect of damage caused by breach of contract, Service Provider applies the following in these GTC. Pursuant to Section 6: 142 of the Civil Code [Liability for Damages Caused by Breach of Contract], “He who causes damage to the other party by breach of contract shall be liable for compensation. The party will be released from the responsibility if he can prove that violation of the contract was caused by conditions beyond his control and not unforeseen at the time of concluding of the contract and it could not be expected to avoid the condition or prevent the damage.Pursuant to Section 6: 143 of the Civil Code [Amount of Compensation] “(1) Damage incurred in the subject of the service shall be compensated as compensation. Any other damage to the property of the holder as a result of a breach of contract and any advantage foregone shall be reimbursed to the extent that the holder proves that the damage, as a possible consequence of a breach of contract, shall be reimbursed in advance at the time of conclusion of the contract was visible. 3. In the event of a deliberate breach of contract, the full damage to the holder shall be reimbursed. '

 

  • The User shall be fully and unlimited liable for any damages arising from the provision of personal data of another person or publication on the Service Provider's website. In such a case, the operator shall provide all assistance to the competent authorities with a view to establishing the identity of the infringing person.

 

  • The User is obliged to comply with the applicable laws and to refrain from any activity that is illegal or that violates the interests of other Users during use. In particular, the User is obliged to:

- respect the privacy, personal rights and appreciable interests of others;

- to refrain from collecting unauthorized information about other persons, unauthorized use of the information obtained;

- to refrain from committing a crime or offense;

- respect the rights of intellectual property, in particular the rules governing the protection of literary, scientific and artistic works, inventions, designs, patterns of use, trademarks and trade marks protected by copyright.

 

  • All Users are obliged to refrain from any activities that impede the proper use of the Website. In particular, the User is obliged to:
  • refrain from sending spam (“spam”) or chain letters (“hoax”);
  • refrain from any communication that may hinder or interfere with others in the proper use of the Website;
  • to refrain from communicating in public from incongruous, repetitive, otherwise disturbing manifestations.

12.7.   All Users are obliged to refrain from any activity that violates the interests of the Service Provider. In particular, the user shall:

  • refrain from interfering with or interfering with the functioning of the Website;
  • refrain from activities aimed at obtaining and using the Service Provider's business secrets and information kept secret by the Service Provider;
  • refrain from any communication that carries untrue information about the service;
  • to refrain from any activity that jeopardises the IT security of the Website;
  • refrain from any activity aimed at promoting its own or other person's product or service.
    • In addition to the above, the Service Provider may impose additional restrictions on which it informs the Users. The Service Provider shall not be liable for any damages caused by violation of the above limitations.

 

  • If the User violates the provisions of these GTC, the Service Provider is entitled to suspend or cancel the User's registration. If the infringement proceeds, the Service Provider may transfer the User data obtained during the registration process to the acting bodies in accordance with the laws applicable to that procedure.
  • Before suspending or cancelling the registration, the Service Provider shall call on the User to stop the contested conduct or to prove that the conduct does not conflict with the Terms of Use. Notification may be omitted if the delay would not result in damage or manifest infringement.
  • Whose rights or appreciable interests are violated by the activity of the User, in particular a person who has infringed his rights to a person, a victim of a crime or infringement, and the holder of the right to intellectual property, may request the Service Provider for the contested content removal, taking the necessary measures against the User. The applicant shall be obliged to provide appropriate proof of entitlement. If the entitlement is verified, the holder may request that the Service Provider block the infringing content for the purpose of subsequent proceedings. In this case, the holder must certify the initiation of the proceedings within 60 days. The Service Provider makes the blocked content and the related data stored by the Service Provider available to the acting body in accordance with the laws applicable to that body and procedure.

   

  1. Procedure for handling complaints 
  • The purpose of the Service Provider is to fulfill all orders in sufficient quality, with the full satisfaction of the customer. If the User nevertheless has any complaints about the contract or its performance, he may also communicate his complaint at the e-mail address above or by mail. The address, telephone number, electronic mail address, which can be used for reporting complaints, contacts are identical to the customer service contact details indicated in these GTC.
  • Service Provider maintains only automatic telephone customer service, in connection with the use of which the User can find a description on the website of the Service Provider. The automated telephone customer service system is operated by IP-Telekom Korlátolt Felelősségű Társaság (registered office: 1047 Budapest, Károlyi István utca 10, company registration number: Cg.01-09-962358).
  • The User may submit a complaint orally (only through the Service Provider's automated telephone customer service) or in writing at the contact details of the Service Provider set out in this GTC. It is not considered a complaint if the User requests information and resolution regarding the operation and activity of the Service Provider's website.
  • The Service Provider shall provide a unique identification number for the oral complaint communicated via automatic telephone customer service or using electronic communications service.
  • The complaint protocol contains the information required by Act CLV of 1997 on consumer protection.
  • The Service Provider shall examine and remedy the oral complaint without delay from the date on which it is recorded in the automated telephone service system, no later than the working day following the receipt of the complaint. If the User disagrees with the handling of the complaint or the immediate investigation of the complaint is not possible, the Service Provider shall immediately take a record of the complaint and its position on it and a copy thereof
  • in the event of an oral complaint communicated by telephone or using other electronic communications services, at the latest, together with the substantive response to the complaint, shall be sent to the User at the latest.
  • The Service Provider shall reply to the written complaint in writing within 30 days unless otherwise provided for in the European Union's direct applicable legal act. It justifies its position rejecting the complaint. It shall retain a copy of the reply for a period of 5 years and present it to the control authorities at their request.
  • Users can also submit a complaint to the Ministry of National Development:

 

Ministry of National Development

Registered address: H-1011 Budapest, Fő utca 44-50.

Correspondence address: H-1440 Budapest, Pf .: 1.

Central telephone number: +36-1-795-1700

Fax No.: +36-1-795-0697

Customer Service Office: H-1011 Budapest, Fő utca 44-50.

Customer Service Telephone: +36-1-795-6766; +36-1-795-3832; +36-1-795-6816

Customer Service Email: ugyfelszolgalat@nfm.gov.hu

  • Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Consumer Online Dispute Resolution Directive) (hereinafter referred to as the Regulation), the European Commission has set up an online dispute resolution platform, which will be available to both consumers and traders in the event of a consumer dispute between those concluding an online sales or service contract from 15 February 2016.

 

The scope of the regulation directly applies to a trader involved in online sales or service contracts established in the EU and established in Hungary, if a consumer dispute arises in connection with an online sales or service contract concluded between him and the consumer.

 

In order to be able to use the ODR platform, you must first register in the European Commission system. You can access the ODR platform hereafter registering in the European Commission system. OdrLink:  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show & lng=en

 

  • If the User's complaint or quality objection has not been handled by the Service Provider in accordance with the law or has made any other errors that violate consumer rights, the consumer may apply to the district office competent for his place of residence. The list and contact details of the district offices competent at the place of residence are available here. In some cases (including certain infringements affecting webshops), the procedure is carried out by the district offices of the county seats, the contact details of which are available here.
  • In the event of a dispute with regard to the Service Provider, the User can contact the conciliation body competent in their place of residence. In the process of conciliation, the Service Provider is obliged to participate and cooperate on the basis of the applicable law. A list of conciliation bodies is available here .

  1. Privacy and Privacy Policy

 

  • The purpose of the Service Provider is to ensure the protection of the personal data of Users registered on the website to the fullest extent possible. The data management information contained in these Terms of Use is valid only for the Web Store and does not apply to websites operated by third parties, even if these websites are directly accessible from the Web Store.
  • The Service Provider's activities in protecting the personal rights of its visitors and customers, the relevant legislation, in particular the Civil Code, and the right to information self-determination and freedom of information; in accordance with the provisions of Act CXII of 2011 (hereinafter: Infotv.). Please note that the provision of personal data in the Webshop is voluntary and the User agrees to the processing of data at the same time as the terms of use are accepted. In the event that the User acts on behalf of another person, he is responsible for obtaining the consent of the person concerned to disclose his data. Declaration of incapacitated persons and restricted persons shall require the prior consent of the legal representative, except for the processing of data relating to services that aim at massive transactions occurring in everyday life.
  • Registration Data Management
  • Registration is required to use the services available in the Webshop. The Service Provider handles the data provided at registration only in the manner and to the extent necessary to provide the service and contact with the Users, in accordance with the statutory terms and conditions. The legal basis for data processing is the consent of the data subject. By providing personal data, by accepting these terms of use, the Users agree that their data will be used by the Service Provider for the performance of the service. The Service Provider uses the personal data in its possession only for the purpose known to the customer when providing them, does not pass them on or make them available to other third parties without special consent, and stores them separately and encrypted. If the User chooses to deliver the products purchased in the Webshop by courier service, he / she consents to the Service Provider providing the necessary data to the courier service for the purpose of delivery. The data can be accessed by employees who are employed in the Webshop.
  • The purpose of the data management is that the Service Provider can fulfill the orders of the data subjects as buyers, and the management of certain data by increasing the User — customer experience, especially by sending a newsletter. Scope of data affected by data management:

- name (surname and surname),

- e-mail address,

- address (billing address)

- Phone number.

  • Duration of data processing: until the initiation of the cancellation of the registration account by the data subject, in case of purchase, for the mandatory retention period required by law in respect of billing data.
  • Product Rating
  • Users may write product reviews about the products they purchase, which helps other customers decide on the purchase of that product. In addition to product evaluation, users' usernames (surnames and first names with or without abbreviations) may appear. The legal basis for data processing is the consent of the data subject.
  • The purpose of data processing is to provide authoritative information to other consumers and to increase user experience. Duration of processing: until the request for erasure of data or until the product is marketed.
  • Some services of the Webshop place a unique identifier called a cookie (“cookie”) on your user's computer. Cookies serve to facilitate the identification and “authentication” of Users in order to improve the personalized service and services provided to the User. In the cookie, the User's personal data will never be stored. The product recommendation system operating on the website displays the offer belonging to the category according to the pages previously visited by the User. By using these websites, the User agrees that the cookie is placed on his computer. The prohibition of the use of cookies by users is not an obstacle to the use of the services of the Webshop.
  • If a User behaves in a manner that is contrary to the content of the Terms of Use, incompatible with it, or otherwise contrary to the law, the Service Provider shall initiate the identification of the User's customer in order to initiate legal proceedings.
  • The User's data in the event that they do not enter the Webshop for ten years, the Service Provider will automatically delete and destroy the data available to it. The User may request the deletion or correction of the specified data at any time by sending a message to info@superz.hu. In this case, the Service Provider will not be able to delete the data which it is obliged to retain by law.
  • The Service Provider stores personal data electronically on the servers of the hosting provider. The Service Provider also stores the billing data at its premises and at the place of its central administration (address see above). The Service Provider will take all reasonable computing and work organisation steps to ensure the security of the processing of personal data and to prevent the personal data from being held by unauthorized third parties.
  • The User may request information on the processing of his personal data, the data processor, the data processor, the data processor, the circumstances of the data transfer, other details of the processing, or request the correction of his personal data at the Service Provider's e-mail address or alteration or deletion, with the exception of statutory data processing. The information is free of charge, but in case of repeated requests for information within a calendar year, the Service Provider reserves the right to charge an administrative fee.
  • The Service Provider is obliged to respond to the User's request for data processing in the shortest time, but not later than 25 days — in case of rejection of the User's request, provide a justification for its reply. If the data subject does not agree with the decision or measure taken by the Service Provider, he may appeal to the court against the decision or measure within 30 days of its notification.
  • During the processing of the data, the Service Provider shall inform the Infotv. shall act with the utmost care, keep it confidential and not make it available to third parties, unless required to do so in order to exercise its rights under the contract, or its transfer to the data authorities is required by law, an official order or a court judgment.
  • The Service Provider may apply to the National Authority for Data Protection and Freedom of Information (Headquarters: H-1125 Budapest, Szilágyi Erzsébet fasor 22/C, postal address: H-1530 Budapest, Pf .: 5., Phone: +36 (1) 391-1400).
  1. Functionality of digital data content, technical protection measures, compatibility with hardware and software. 
  • The Service Provider guarantees 95% availability of the website on an annual basis. For the purpose of measuring availability, scheduled maintenance lasting up to 1 working day shall not be considered a downtime, provided that the Service Provider has notified the User in advance of its date and expected duration on the website.

 

  • The website works with all types of browser software and operating systems. The communication of the website is carried out through the HTTP protocol. Communication through the website is not encrypted, except for pages requiring personal data, which is provided with https protocol. The website is certified SSL.
  • The website runs on the servers of shopify.com.

 

  • The Service Provider reserves the right, in justified cases, to temporarily make any features available to all Users - including in particular the network segment, nickname, e-mail address, etc. - suspend or terminate the provision of the function.

 

 

Budapest, 10th October, 2022